TSH Jewelry

Free worldwide shipping

Help Center

SHIPPING

Do you ship worldwide?

Yes, we ship worldwide

What shipping methods do you offer?

We ship by regular air mail, but if required we can ship by express mail

How long will shipping take?

Shipping time varies per country. Please click here for more information

I need my order ASAP, can you ship express?

We can certainly ship by Express mail, for an additional fee. Please contact us.

How do I track my order?

To track your order please see the link at the top of our page, or click here

Can I change my shipping address after placing my order?

So long as your order hasn't shipped, we should be able to change your shipping address. Please contact us.

I haven't received a shipping confirmation

Please check your order status in your account if you haven't received a shipping confirmation

PAYMENT & DISCOUNT CODES

Which payment methods do you offer?

We currently offer PayPal and Credit Card payments

How do I use my discount code?

Please use regular checkout instead of express checkout, and fill in your discount code at checkout

My discount code doesn't work

Please check the terms of your discount code and contact us if you think there's been a mistake

Can I use more than one discount code?

Unfortunately, you can't use more than one discount code at a time

I forgot to use my discount code

Unfortunately we can't apply a discount code after you've checked out

Can I pay Cash On Delivery?

No, we don't offer Cash on Delivery

PLACING ORDERS & ORDER DETAILS

Can I change my engraving after placing my order?

If you've already placed your order, your engraving can only be changed if your items aren't in production yet

Can I change the size/length of my jewelry?

If your chain hasn't been cut to length yet, then it's still possible to change the length. Please contact us to find out

Can I request a custom order?

We love creating meaningful custom orders! Please contact us to discuss your ideas

The shipping address on my order confirmation is incorrect. What do I do?

Please contact us ASAP if you need to change your shipping address

I've already placed my order but I want to add additional items to my order

If your order hasn't shipped yet and you'd like to add more items to your order, then please place another order and contact us

Can I cancel my order?

You can cancel your order if it's not in production yet

PRODUCT & GENERAL INFORMATION

How do I take care of my jewelry?

General cleaning instructions

Simple jewelry maintenance instructions

Is all your jewelry really handmade?

Yes, all our items are designed and handcrafted by Anicha Patel

Is it possible to change the order/position of engraving?

You can change the order/position of engraving so long as your order isn't in production. Please leave a note at checkout of contact us ASAP

Can I order my necklace or engraving in other languages?

You can definitely order (name) necklaces and engraved pieces in other languages, please see below for instructions

Is your jewelry nickel free?

Yes, all our jewelry is nickel-free

Do you offer gift wrapping and messages?

We currently don't offer gift wrapping but we're happy to add a handwritten note to your order

RETURNS & REFUNDS

My necklace is too short/long, can I return it?

If your necklace is too long or short, then we're happy to adjust the length for you. Please contact us and ship it back to us.

What are your warranty conditions?

We offer 1-year warranty, which covers repairs, replacement of broken pieces and routine maintenance

My necklace needs some maintenance, can you help?

We're happy to do routine maintenance for free within 1 year of your purchase. Simply ship your item to us.

I received my item, but the engraving is incorrect

If you received your items and your engraving is incorrect, please contact us ASAP.

I received my item, but the size or plating colour is wrong. What do I do?

Please contact us ASAP if the size or plating colour of your jewelry is incorrect

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