Shipping Times & Returns
We offer free worldwide shipping on all orders. Upon completion, orders are shipped by air mail. All our products are created by hand and production time varies per product. Current production times are stated in the product description and are updated on a daily basis, based on our workload.
Our shipping times after completion of your order are as follows:
HONG KONG: 2 working days
REST OF ASIA: 5 - 15 working days
EUROPE: 5 - 15 working days
USA: 5 - 15 working days
CANADA: 7 - 15 working days
REST OF WORLD: 10 - 30 working days
If you need your order quicker, then please get in touch with us. Depending on your location we might be able to offer you a quicker shipping option.
Please keep in mind that Saturdays, Sundays and public holidays do not count as working days. Shipping time depends fully on the carrier, and we therefore cannot guarantee the stated shipping time once packages leave our studio.
We offer a happiness guarantee and 1 year warranty on all our jewelry. This means that you can send your jewelry back to us at any time within one year and we'll perfect your piece. This includes routine maintenance and adjustments such as shortening a chain. We ask that you ship items to us at your own cost. Please contact us if you'd like to send a product to us.
Since all items are custom made, we do not give refunds unless the problem resulted from our end. We can only send a replacement or refund under one or more of the following conditions:
- Product arrived does not match the description
- Product arrived is a different size from the size requested
- Product is faulty
TSH Jewelry puts our customers' satisfaction as our number one priority, and we are willing to listen to any feedback from you. If you are dissatisfied with our product or service, please message us and bring it to our attention. We will do what is in our power to rectify any situation.